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Rather than delight users, as Apple and Google do regularly, the electronic health record is a towering source of physician dissatisfaction
Though child can operate iPhone, physicians with 7-10 years postcollegiate education are brought to their knees by electronic health records
Physicians are not Luddites, technophobes, or dinosaurs about electronic health records
Only one in three physicians say electronic health records have improved job satisfaction
Medicine is an unusually expert-centric and somewhat arrogant field, so IT companies were slow to embrace user-centered design